Allianz Regional Delivery Centre Feasibility Study (AZAP Region)

Project Overview

The objective was to assess the feasibility of establishing a Regional Delivery Centre (RDC) that would centralize IT development and operations for 8 countries including Malaysia, Indonesia, Singapore, Taiwan, and Thailand.

Key Contributions

• Participated in strategic assessments of 4 proposed delivery models, including AzTech-led builds and partner-driven approaches.
• Conducted comparative analysis of legal, fiscal, and regulatory feasibility for centralising IT operations in Malaysia.
• Assisted in designing a weighted location assessment framework to evaluate options against Allianz's business and technology objectives.
• Contributed to the development of a final executive options paper, summarising strategic fit, operational risk, cost to achieve, and regulatory complexity.
• Supported the recommendation of a hybrid "AzTech + Partner" model with implementation support to manage transition risk and accelerate capability growth.

Outcomes

• Malaysia confirmed as the optimal RDC location.
• Option 2c (AzTech-driven with partner support) recommended and endorsed by Allianz stakeholders.
• Clear roadmap and governance model defined for RDC implementation and service transition planning.

Complex regulatory environments in countries like Indonesia and Sri Lanka with strict data movement rules. Balancing long-term cost efficiency with short-term transition complexity. Stakeholder alignment across Allianz Global, Regional, and Local teams.