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Break/Fix Process Improvement
Managing and Leading the end to end mapping and overall improvement of the Break/Fix Process in DXC Technology. Using BPMN I mapped out the AS-IS process used for managing Break/Fix of devices. I worked with technical stakeholders involved in the management of device repair as well as repairing the devices themselves. I oversaw each step of the process highlighting red flags and inefficiencies whilst looking at quick wins to reduce process times and automate other processes.
- Business Process Modelling and Notation - the end to end mapping of the AS-IS process
- Stakeholder engagement - engaging with managers in break fix and technical repair operatives
- Documentation of processes and the creation of an improvement report to provide quick wins and longer term value to customers
- End User engagement - engaging with end users to understand challenges with repaired devices and evaluate improvements through the wider process
Technologies Used
LucidChartOfficePower BIVisioJiraExcel
Project Type
Process Improvment
Date Completed
04/10/2021
Client
DXC Technology