Break/Fix Process Improvement

Managing and Leading the end to end mapping and overall improvement of the Break/Fix Process in DXC Technology. Using BPMN I mapped out the AS-IS process used for managing Break/Fix of devices. I worked with technical stakeholders involved in the management of device repair as well as repairing the devices themselves. I oversaw each step of the process highlighting red flags and inefficiencies whilst looking at quick wins to reduce process times and automate other processes.